FAQ

Before you can take part, we ask that you create an account.

We respect that your privacy is important to you. We have made the account creation process simple and straightforward. The only personal information we collect from you is your email and your suburb, unless you choose to answer some of our optional questions.

Community engagement allows our members to be better informed about the developments in our City.

The only compulsory fields you need to answer are:

• Your email
• A username that you will use on our engagement platform (Engage Kalamunda)
• A password to ensure your account is secure.
  

  Note: Passwords must be 8 to 16 characters and contain a combination of numbers and letters, with at least one lower case letter and one upper case letter.

• Your suburb

By registering, you will join a growing number of residents who will occasionally be emailed by us about new projects.

A first time user will need to register first prior to signing in. 

To register, the user will need access to their email account for verification.

Mandatory information required at time of registration include:

• Password
  Note: Passwords must be 8 to 16 characters and contain a combination of numbers and letters, with at least one lower case letter and one upper case letter.
• Suburb
• Agreement of Terms of Use & Privacy Policy

Optional information requested include:

• Type of User (Resident, Business, Visitor, Ratepayer)
• Areas of Interest
• Gender
• Age bracket

Register via: https://engage.kalamunda.wa.gov.au/register

Once registered and verified, a user can able to login to our engagement portal in two ways:

1. Creating an account using an email and set a password
   
   
2. Sign In with one of your social media account to allow for single-sign on. Social media account permitted include: Google, Twitter and Facebook.

Sign in via: https://engage.kalamunda.wa.gov.au/login 

All comments, ideas and suggestions received from the City’s engagement activities are collated for feedback in reports. These reports assist in Council-decision making processes. These processes may include development of strategies, programs and activities.

In order to play a positive part in any of the discussions and to give your views maximum impact we encourage you to follow the etiquette guide set out in the Forum Etiquette & Moderation guide.

Every comment is valued for its content.  This engagement platform allows everyone to have an equal say. This brings out many different ideas and viewpoints.  A single comment may have as much influence as 100 comments if the idea is a good one.

Moderation is carried out by Bang the Table Pty Ltd who are independent to Council.  The moderators do not edit or alter any comments and will only remove comments deemed to be significantly off topic, offensive or malicious, in which case they are removed from the site immediately.  Comments that do not adhere to the moderation rules and terms and conditions will be removed and you will be notified of this by email.

Participation is governed by terms that you are asked to agree with when you register to participate. Read the Terms of Use.

As of October 2017, the City of Kalamunda's public comments began being listed on this platform. For all other information prior to this please contact us for further information.

Alternatively, if you would like to provide us with any other questions, feedback or suggestions, please can go to our Report It section and submit and online form or forward an email to enquiries@kalamunda.wa.gov.au.

Your request will be forwarded to the relevant officer to provide a response. We will endeavour to reply to your questions in a timely manner with the most accurate information that is available.

Your privacy is important to us and is protected. 

The City will only use your email address to invite you to participate in new projects and update you on existing projects.  The information you provide is only used to enable Council to have a better understanding of how programs and policies impact across the different demographics with our local government area.